Incident resolved - customer service is back to normal now that we have re-routed customers connections away from the faulty/affected network device. If you were affected by this outage, we do appreciate your patience. Bit of a project for the RBI network team tomorrow to figure out what went wrong.
Aug 14, 22:11 NZST
Affected users have been migrated to connect via a second router which we believe has been unaffected by the slow speed issue today. Speeds should be back to normal now, we'll confirm within the next 30 minutes.
Aug 14, 21:46 NZST
The fault is affecting about half of our 4G users connecting via a particular router. An update on fixing this router or moving those users to the unaffected router still to come. Unfortunately no ETA available yet but based on the available information so far, we're expecting this to be resolved this evening.
Aug 14, 19:36 NZST
We're expecting to be able to provide an update within 60 minutes from now.
Aug 14, 18:35 NZST
We've identified the network failure has occurred within the RBI network, outside of Full Flavour's network. The issue is being escalated to the third-party RBI network team.
Aug 14, 18:27 NZST
We've confirmed reports of slow speeds (less than 2Mbps) for users across our 4G Rural Broadband service. The team are investigating.
Aug 14, 16:57 NZST