This incident has been resolved. We estimate up to 100 users may have been affected. We encourage any customers who are still offline to call our help desk on 07 577 0099.
Jun 14, 11:57 NZST
Restoration is taking longer than expected. New estimated restore time is 3pm.
Jun 14, 11:09 NZST
We've identified an issue preventing 4G users from logging onto our network (no effect on 4G users already logged on) and are implementing a temporary fix now. Expect to have services operational by 11am.
Jun 14, 09:50 NZST
We've had some customers report that their 4G Rural Broadband service is not working this morning. Our engineering team is looking into it now. Updates to follow.
Jun 14, 09:01 NZST