Update - Damaged cable has been located but repair work has been put on hold until 9am tomorrow due to health and safety & traffic management concerns. Some customers will remain offline until tomorrow at which point we'll review options for a backup path, depending on what the new eta being provided by the fibre carrier is. Other customers, particularly those on our rural network will experience slow speeds tonight (peak time on the network) but will see better speed in the morning (off peak on the network).

We will provide another update by 10am tomorrow.
Dec 19, 20:59 NZDT

Update - Unfortunately, it looks like it's going to take Downer more time to find the fibre cut and action the repair. At this stage it's unlikely service will be restored to normal before midnight tonight. Further updates to follow this evening as they come to hand.
Dec 19, 17:50 NZDT

Update - Downers are on-site now where the fibre cut has occurred.
Dec 19, 15:43 NZDT

Identified - Carrier has advised a fibre cable has been cut in the Waikato between Mangatangi and Te Aroha. This is the path our primary fibre link takes to our network hub in Auckland. In the meantime, almost all customers are up and running via our backup links, though broadband speeds will be reduced as we don't carry the same level of capacity on the backup links. Feel free to email support@fullflavour.nz for further assistance.
Dec 19, 15:15 NZDT

Investigating - We've been advised by one of our major carriers of a fibre cut between Tauranga and Auckland. Our network is now operating on reduced capacity and for some customers, loss of service. We'll post updates here once we have details on what has occurred and when we expect service to be resolved.
Dec 19, 13:15 NZDT