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Past Incidents

8th October 2021

Western Bay Of Plenty District Rural Wireless outage - Minden & Whakamarama

We're investigating an outage to our Minden-based Rural Wireless services. Because it appears to be an equipment failure, we're unlikely to be restoring service tonight due to daytime access requirements. Next update will be by 12pm Saturday 9th October.

  • Full service restored to Minden & Whakamarama areas.

  • Affected customers are back online. We’ll update again once this service is restored to full performance, likely tomorrow.

  • Cable has tested good, unfortunately uplink hardware still not powering up. Likely a hardware replacement will be required and this won’t be achieved until Monday as our vendor will need to get a replacement to us.

  • We appear to be dealing with a faulty cable at our uplink at Tauranga CBD. Will attempt a minor repair in order to avoid a time consuming cable re-run. No ETA on restoration time yet sorry, next update before 4pm.

  • 7th October 2021

    No incidents reported

    6th October 2021

    No incidents reported

    5th October 2021

    Western Bay Of Plenty District Ohauiti & Crawford Rd Rural Wireless Outage

    We're investigating an issue with our uplink to the Ohauiti & Crawford Rd sites.

  • Resolved.

  • Our monitoring shows our wireless connections are operating again, will keep an eye on things in light of the later Powerco ETR that we were previously provided.

  • Latest ETR provided by Powerco is 7:34pm.

  • Powerco now advising of an unplanned cut in Otumoetai. ETR 5pm, we’ll keep an eye on their updates

  • 4th October 2021

    No incidents reported

    3rd October 2021

    No incidents reported

    2nd October 2021

    No incidents reported