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Past Incidents

15th February 2023

Copper Broadband Chorus Rural DSL Outages

Chorus has a significant amount of infrastructure offline. They are working to restore service as soon as it's safe to do so (and some restoration is dependent on local power).

  • Resolved for most customers.

  • We still have a number of Rural DSL customers offline. We are observing these slowly being restored and are keeping a close eye on updates coming in from Chorus.

  • From Chorus:

    Significant rainfall and severe winds continue to cause extensive power outages, localised flooding and road closures due to debris and landslides impacting people in Northland, Auckland, the Coromandel and other upper North Island regions.

    Forecasted weather could cause further flooding, slips and damage that may further impact Chorus' services throughout the week. We will continue to assess and monitor our network and carry out remedial activities where possible.

    Our core network remains intact, however it is impacted by localised power outages. We are expecting delays for restoration in these areas due to this increase in fault volume, disrupted power and road access. Our service companies will update their schedules to make more restoration slots available in weather affected areas from Wednesday (after assessment of the workload and full impact).

  • Up to date information can be found at: https://www.chorus.co.nz/outages

    • Rural Wireless - Mangakino / Tirohanga / Whakamaru

    Service is offline due to suspected wind damage.

  • Fixed damage caused by strong wind, service now restored.

  • We've been given the OK this morning to attempt access to the Whakamaru Lookout repeater. Next update by 5pm.

  • No safe access up the forestry track at present, the forestry contractor expects to begin clearing tracks tomorrow. Next update in 24 hours.

    • 14th February 2023

    Nationwide network outage

    We're investigating a network outage affecting our network. Updates to come.

  • Resolved.

  • We're observing internet services being restored now.

  • Our primary link out of Tauranga has failed, presumably because of cyclone damage. We're having difficulties with our secondary link, but expect to have service restored within the hour.

    • South Waikato District Rural Wireless - Matapan Road

    Local Chorus fibre is down, we suspect batteries are now depleted. This has affected comms to this repeater.

  • Service restored.

    • 13th February 2023

    South Waikato District Rural Wireless - Waotu / Wiltsdown

    Services in the Waotu and Wiltsdown areas are offline. Investigation to begin Tuesday morning.

  • Services restored.

    • Rural Wireless - Whakamarama

    Services offline due to major power outage on Minden. Further investigation to commence Tuesday morning.

  • Services restored.

    • Heavy Weather Alert Cyclone Gabrielle

    Forecast is Rain with heavy falls. Strong southeasterlies rising to gale at times after midday, gusting 90 km/h.

    We're expecting performance issues on the rural wireless network and we are monitoring for any damage caused by strong winds.

    We'll update our status page if we observe an outage that may be prolonged.

  • Storm has now passed.

    • 12th February 2023

    No incidents reported

    11th February 2023

    No incidents reported

    10th February 2023

    No incidents reported

    9th February 2023

    No incidents reported

    8th February 2023

    No incidents reported