FullFlavour
All systems are operational

Past Incidents

6th March 2024

Rotorua Lakes District Te Kopia Road Repeater Fault

Repeater is offline. Tech enroute to investigate.

  • Service restored.

  • Update expected from technician by 12.30pm.

    • 5th March 2024

    No incidents reported

    4th March 2024

    No incidents reported

    3rd March 2024

    No incidents reported

    2nd March 2024

    South Waikato District Rural Wireless Ātiamuri

    Our repeater at Matapan Road has gone offline.

  • Service restored.

  • UPDATE 02/03 2:48PM

    Expecting to have a technician working to resolve the fault from approximately 5pm, assuming all goes well, service will be restored not long after that.

  • The technician will visit this afternoon to investigate.

    • 1st March 2024

    4G Rural Broadband (RBI) 4G Rural Wireless slower speeds

    We are investigating slower speeds than are normally expected with this service.

  • We believe performance issues have been resolved.

    • 29th February 2024

    Taupō District Rural Wireless Taupo Service Issues

    We're still observing service issues with Taupo Rural Wireless customers.

  • We believe issues have been resolved.

  • Please let our help desk know if you are having issues.

  • We are urgently investigating.

    • 28th February 2024

    If a fault isn't reported on this page, call 07 579 9999 or email support@fullflavour.nz Network Fault

    We're investigating a network fault. Updates to come.

  • FINAL UPDATE 29/02 1:40PM

    All services have been restored. If you're having problems with your individual service, please contact our helpdesk.

  • UPDATE 29/02 11:07am

    4G Wireless services have now been restored. Copper (ADSL/VDSL) services have been restored.

    ETA for Rural Wireless Taupo services is between 1pm and 2pm.

  • UPDATE 29/02 7:15am:

    Restoration work continues with a focus on Rural Wireless Taupo and 4G Wireless (Nationwide).

    If we’ve indicated your service has already been restored but you are still offline, please contact our helpdesk.

    Next update by 12pm.

  • UPDATE 29/02 2AM:

    We have suffered a major outage at our Tauranga data centre with key equipment failing and unable to be recovered.

    We are reliant on our Tauranga data centre for the smooth operation of our entire network.

    We are gradually restoring services, however this is taking some time as we have to work through physically migrating cables and updating configurations.

    Current status:

    UFB/Fibre - mostly restored. Please let our help desk know if you are offline

    Rural Wireless - mostly restored, except services in the Taupo district.

    4G Wireless - remains offline.

    As you can see, our remaining priorities are to restore the Rural Wireless service in Taupo and restore 4G Wireless.

  • Services are slowly being restored.

    No ETA yet for Rural Wireless or Rural 4G services.

  • We’ve had some important equipment fail and are now working to restore services via a replacement unit. No ETA at this stage.

  • A core network router at our data centre has stopped responding. Technician en route to investigate, next update by 10pm.